Dear Bokeh Faces,
I truly wish I didn't have to write this post, but I definitely need to apologize to everyone for the issues that BFC has been having. When we started growing, it was super fun and exciting! ... and then it got to be a bit more than I could handle by myself. Unfortunately, the turn-around time started to get longer and longer, and I even managed to send a few orders to the wrong people entirely. The things I wanted to offer to set myself apart from other companies became things I couldn't deliver. Scrambling around to fix the things I messed up certainly added to an already overwhelming pile of to-dos, and not only has my business suffered but my customers have as well!
A lot of you have been more than kind, understanding, and gracious, knowing that Bokeh Face is just one gal who bit off a bit more than she could chew. I truly appreciate that, and I really appreciate all of the feedback I've received, be it positive or negative. The absolute last thing I want is to be that company that no one can trust and that everyone knows implicitly to steer clear from. So here's the deal: BFC is going to close for a little bit (hopefully no longer than a week or so) to get everything in order again. All current orders will be processed as normal. I have two people joining my team to help with packing/shipping and other miscellaneous things. I know that every new business makes mistakes, so I want to make sure that I handle this the right way.
I'm hoping that addressing this honestly will convince some of you to give us another chance - and if not, I promise my feelings won't be hurt. There's nothing that I hate more than poor customer service, and I really don't want to be *that* company - especially in an already-saturated-with-poor-business-practices indie makeup market.
Please don't hesitate to email me with any questions, concerns, complaints, or whatever. I really appreciate the understanding that some of you have given me, and I also understand the complete frustration and anger that some of you feel. I'm hoping that I can bounce back an even more fantastic company!